The five steps of my order The advantages for User Account holders The five steps of my order Step 1: I identify myself I log in on the home page if I have a user account and a Refdoc account by entering my Refdoc e-mail address and my password.

Otherwise, if I am in French Higher Education and Research or belong to the CNRS:
- I open a user account
- then I create a Refdoc account
- and finally I get in touch with my User Support Representative to link my two accounts at:

With your Refdoc account you can track your orders and at any time, you can modify the information in your account by going to the page "My profile".
Make sure to correctly fill in your addresses, (fax number and postal address) as this will save you time when ordering documents in the future. For reasons of confidentiality, when you have filled in and confirmed the information required to open your Refdoc account, a confirmation e-mail will be sent to the address you supplied.Then you should just click on the link in this mail, sign in on the page it leads to and this will confirm the creation of your Refdoc account. Step 2: I search and find documents To search Refdoc has a default search mode for the whole of its catalogue but you can also limit your search to documents published in the last 5 years. Two search modes are available: - simple search: you enter your selected search terms in just one search field and search through all the record fields. - advanced search: you fill in fields to carry out a more precise search. The results list The list of your search results shows at a glance: - The titles of the documents found (and the title of the journal in the case of an article) - Whether or not there is a notice for the document - Whether it is possible to order the document - Whether the document is available through a CNRS portal for CNRS researchers - Whether the document is notified as being Open Access or available in an Open Access journal portal. Sort and filter functions are also available to refine the results lists further. A document's record, delivery methods, turnaround times and prices If you click on a document reference, you access its record where, along with further information on the document such as the title, journal, author, reference code, abstract and so forth, you will find details on: - Delivery methods: fax, postal delivery - Delivery Turnaround times: "Rush 24 hrs" (by fax), "Standard" or "C.I.L.". Here you will find the delivery turnaround times for countries outside mainland France - The prices for these delivery methods and turnaround times and the copyright fee for those in French Higher Education and Research
Document copies are free for members of the CNRS community.
Step 3: I save the documents I want to order in my basket If you wish to order the document, you should then select your delivery method.

If you are a member of the French Higher Education and Research community, the total price of your order is automatically recalculated each time you change the delivery mode or time.
Next click on the link "Add to my basket". All pending documents that you previously selected will appear in the basket and you can then modify your chosen delivery method or delete a document. Note: if you wish to delay an order, please note that all documents remain in your basket for up to 60 days. Step 4: I confirm my order When you have checked the orders in your basket, you should then click on "Confirm my order". For members of the French Higher Education and Research community: as they are shipped, your orders will be debited directly on your User Account ¤ Please click on the "Balance in €" button to find out the balance of your User Account. ¤ If you are the administrator or user of more than one User account, you should select the account you wish to use to pay for your order. When you have confirmed the orders in your basket, you will receive an e-mail corresponding to your status (administrator, "full" user or "standard" user ) as you will have defined earlier: - confirmation of reception if you are the administrator or "full" user of the User Account - confirmation of your order if you are a "full" user - a request for your confirmation of the order if you are the account administrator and the order was made by a "standard" user - refusal of the order if you are a "standard" user of the User Account and your administrator has not authorized your order. Step 5: I can track the progress of my order On "My Orders" page, the "Order Tracking" service gives details of all your pending and confirmed orders over the last 3 months. The following information is given for each order: - order date - order number - original order number - article title - general title - author(s) - reader reference - status - progress steps - name of the user - service (delivery method & turnaround time) - ... Sort and search functions are also available to help track your orders: by date, by status, by user name, by order number etc. The advantages for User Account holders For those in French Higher Education and Research: with your User Account you can pay your bills on a monthly basis. At the start of each month you will receive a bill for your orders made during the previous month. A User Account qualifies you for the following services and advantages: A rich catalogue ¤ you have access to over 54 million records of documents from the Inist-CNRS collection and from the collections of our international network of referral libraries. - A system to manage your User Account tailored to your requirements The administrator of a User Account has three options to manage the account. ¤ He/she can search for, select and confirm his/her own orders. ¤ He can create an unlimited number of "full" users: - a "standard" user searches for documents, selects them and sends the orders to his/her administrator for approval and confirmation; - a "full" user can search for, select and confirm his/her own orders. ¤ Finally, he/she can modify, confirm or delete an order submitted by a user Account administrators can create new users, modify the status of an existing user or delete users at any time - The "Complementary Identification and Localization" Service (C.I.L.) If the document you are looking for is not available in our collections, your order will require extra identification and localization work to find the document in a referral (or back-up) library. If available, the document will be sent to you within six weeks maximum. This delivery time is for information only and our teams will do their utmost to get your document to you as quickly as possible. - Refdoc Order Form If you can’t find the document you require on Refdoc, using a simple or advanced search, the site will suggest you use an Order Form to enter the document reference. When you have confirmed the information on the form, it is sent to Inist-CNRS who will carry on the search on your behalf. For our price list (for those in French Higher Education and Research), please click here If you have a bibliographic reference in the RIS (Research Information Systems) format, you can enter it on this form. - The contents of your basket are saved for 60 days Your orders are kept in your basket for 60 days.
To open a User Account and take advantage of these services, please contact our User Support department from Monday to Friday from 09:00 a.m. to 12:30 p.m. and from 13:30 p.m. to 17:00 p.m. (French local time = GMT 1): by phoning (0033)(0) or by e-mail at